DELIVERY OF GOODS
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of nubuck.com.au.
RETURNS AND REFUNDS
nubuck.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 7 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of nubuck.com.au.
HOW TO RETURN
All returns/exchanges must be communicated via email to firstname.lastname@example.org. We will investigate and provide you with a RO number and instructions for return. The RO number must be quoted when sending the product back to us.
You are required to return the product/s in their original condition and packaging, including any tags, and must not be used or be altered in any way.